Accepting repairs for affected products such as tents and shelters and accepting condolence gifts

Thank you for your continued patronage of our products.

On November 7, 2024, we announced that the back of the mesh panels on some of our tents and shelters were manufactured with a material different from the original specifications. We would like to offer our sincere apologies to everyone who purchased the affected products, as well as to everyone who supports our products, our business partners, and other related parties. We sincerely apologize for the delay in providing repairs to the affected tents and shelters, as well as for providing apology gifts to customers who do not wish to have the products repaired.

We would like to ask you to accept the following procedure in the way you prefer.

Please see a list of applicable products.

Link to other product recall page.