WHAT IS YOUR RETURNS POLICY?
We allow you to return items within 28 days from the receipt of your goods.
Returns must be unworn and unused, in the state you received them and in the original packaging with the tags still attached.
All returns must be made through the channel by which they were purchased: store returns must be returned to the store; online orders must be returned to the warehouse as per packing slip instructions. All refunds will be returned by the original method of payment.
We reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the item(s) sent back to you at your own expense.
We currently do not accept exchanges.
CHRISTMAS RETURNS POLICY
Christmas returns policy: In addition to our standard returns policy, we will allow full priced purchases from 1st November to be returned until 31st January as per conditions stated above.
I ORDERED ON YOUR WEBSITE, CAN I RETURN TO STORE?
Our store team are not able to accept returns from the online store.
I ORDERED FROM ONE OF YOUR STOCKISTS, CAN I RETURN IT TO YOU?
We are not able to process any returns for items that have not been purchased directly from Snow Peak London, either in store or online. Please contact the original retailer.
CAN I RETURN ITEMS ONLINE THAT I PURCHASED IN STORE?
Items purchased in store will need to be returned to the store for a refund.
HOW DO I RETURN MY ITEM?
Please use our returns portal here. If you have any issues please use the support icon to contact our customer service team.
Please note that all returns must be unworn/unused, in the state you received them and in the original packaging with the tags still attached.
Please include your order details/return number along with your return. We are unable to process refunds for any items received without identifying information.
WHEN WILL I GET MY REFUND?
We aim to process all returns within 10 working days of receipt at our warehouse. Depending on your banking provider, refunds can take up to 10 working days to appear in your account.
If you have not received your refund within 4 weeks of return, please contact our Customer Services team on web@snowpeak.co.uk
WILL MY DELIVERY CHARGE BE REFUNDED?
Your delivery charge will be refunded if your order is returned in full or your items are faulty. If returning only part of an order, we are unable to refund any shipping charges.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
If you have received a damaged or defective product from us, please contact our customer service, either by selecting the faulty option on our returns for or by emailing web@snowpeak.co.uk
Our customer service team will be in touch to advise how to proceed.