There are two issues affecting some
or all of these products:

Issue (1): There is a difference in the printed specifications concerning the
water pressure resistance for the panel behind the mesh sections in the 42
tents listed.

The materials used to cover the
back side of the mesh panel sections were originally specified as being 1,800
mm min. It was found that the material used did not meet the original
specification of "1,800 mm minimum" for water pressure resistance.

Issue (2): There is a difference in the printed specifications related to
the ripstop fabric elements, affecting 3 tents listed.

It was found that the ripstop fabric on the back of the mesh panel of affected products,
which was labelled as "75D Polyester Rip Stop," was in fact made of
"polyester material’.

In both cases, the affected
areas are located behind the mesh panels.

On September 9, 2024, we
received an inquiry from a customer regarding symptoms of water leakage from a
Living Shell Ivory (TP-623-IV). Upon checking the product internally, it was
determined that the problem was due to a fabric defect relating to insufficient
water repellence.

Once this was discovered, we conducted a comprehensive investigation and found
no other occurrence of a similar nature in the affected tent. However, on
September 20, we received a response from the supplier stating that there was a
possibility that a material different from the specified 1,800 mm min polyester
was used for the back of the mesh panel.

In response to this fact, we
have sequentially suspended production, shipment, and sales of Living Shell
Ivory since September 26. Subsequently, we have now confirmed similar issues
regarding the back of the mesh panel of other products manufactured by the same
supplier that differs from our specifications, which has led to this report and
our response.

Although our standard for the back of the mesh panel is 1,800 mm minimum water
pressure resistance, we have confirmed through shower tests that the fabric
currently used has waterproof performance that does not pose a problem for
normal use. We have not received any inquiries regarding the waterproof
performance of any of our other products.

In the UK this is usually referred
to as “Hydrostatic head” and is the way a fabrics ability to resist water is
usually measured. The reference to 1,800mm is the height of a column of standing
water that can be placed directly on the fabric before water would penetrate
it. Where we state 1,800mm minimum, in relation to a fly sheet for
instance, we mean that no part of the fly sheet should be less than 1,800 mm,
including seams etc.

 The surface of the flysheet has
a water-repellent coating, which is one aspect of the waterproofing system. The
back side of the flysheet has a PU Coating, which guarantees water pressure
resistance. Our tents are also seam taped at the panel-to-panel seams to
further enhance the waterproofing. There is no problem with the water pressure
resistance or water repellence of the Fly other than behind the mesh panel, and
no other safety issues have been confirmed.

Yes, in normal use you should
not experience any problems. There is no problem with the water pressure
resistance or water repellence of the Fly sheet, other than the mesh panel, and
no other safety issues have been found.

For inquiries, please contact UK
customer services through our customer service portal on our website.

Monday through Friday, excluding Saturdays, Sundays and national holidays)

Snow Peak UK intends to contact all affected customers
in early 2025, once we have finalised our resolution options. At present we are
planning for these to include either repair options or a limited gift as
compensation.

From the viewpoint that this
issue does not affect the normal use of these items and may only pose an issue
in very specific circumstances, we will not be considering refunds.